Excellent tour, fun for all ages and some beautiful scenery. The children in our group loved the chicken feed and bush walk. Very happy we chose to do this tour... read more as it was unique.

  We had a fun and interesting day on the rail trail with Paul. He is a great host and is a fun guy. The bush... read more walk was great and finishing at the gumboot fence was interesting.
All in all a great day was had by us all. Thanks Paul

  Had a group of 12, 12 year olds. The students had all positives about the experience. Paul the host was 'kid' friendly, very professional with a great sense... read more of humour. This will be a yearly event for us from now on, good value for money, and for our city kids a 'new;' experience.

  I booked a trip with friends. Had to change booking once which was easy to do. Then everything changed with our trip and I had to cancel booking. Rang Paul... read more to advise of this and thought there would be no problems as on the website it states full refund within 48 hours of booking,. mine was a week away. Paul responded with I wont be refunding you the GST as I have to pay GST on your booking, I explained to him he ill get his GST back when he generates a credit note in his accounting system when he refunds the booking. He told me then if i wanted a full refund go to the company who sold him the software for his website, to which I replied they have nothing to do with it.
He then said well I will refund you 80%, why I asked, he replied its that or nothing.
I txt him my bank details as requested to which he continued to argue the refund and how much he would be crediting into my account. He was argumentative and rude, obnoxious and a poor excuse for customer service. I finally received my refund less the GST amount he kept which I am still pursuing. I would never book with this company again and Whakatane Information website should remove him from their recommendations as he is nothing but a disgrace to New Zealand Customer Service

  Great experience with a humorous operator - We were a bit unlucky with the weather, but this was compensated on the one hand by the fact that we were alone with Paul, the operator, and on the... read more other hand by the fact that Paul took good care of us. The ride on the small train, including feeding the chickens and ducks in between, was a great experience for us, not least because of the good, sometimes humorous, conversations with Paul.