I booked a trip with friends. Had to change booking once which was easy to do. Then everything changed with our trip and I had to cancel booking. Rang Paul... read more to advise of this and thought there would be no problems as on the website it states full refund within 48 hours of booking,. mine was a week away. Paul responded with I wont be refunding you the GST as I have to pay GST on your booking, I explained to him he ill get his GST back when he generates a credit note in his accounting system when he refunds the booking. He told me then if i wanted a full refund go to the company who sold him the software for his website, to which I replied they have nothing to do with it.
He then said well I will refund you 80%, why I asked, he replied its that or nothing.
I txt him my bank details as requested to which he continued to argue the refund and how much he would be crediting into my account. He was argumentative and rude, obnoxious and a poor excuse for customer service. I finally received my refund less the GST amount he kept which I am still pursuing. I would never book with this company again and Whakatane Information website should remove him from their recommendations as he is nothing but a disgrace to New Zealand Customer Service

  Part comedy, with some spooky elements and history thrown in for balance. Paul is quite a character, it’s a very unique experience. I find the whole back story and thought... read more of him dreaming up these little diversions to provide a well-rounded kiwi experience in nature most entertaining.

  Fun, enjoyable and refreshing - We enjoyed our experience of travelling through nature as a group but also on our own. Paul helped us feel safe, looked after and entertained. The kids seemed to enjoy... read more the day too. I love Paul's sense of humour. Usually after a day out or a tour I'd arrive home feeling spent but because of the gentle pace of the day, interesting things to see and the fun memories, I felt great. I thought it was great how people were helped to feel included and I particularly like how Paul asked the men to help move the trains around while the ladies watched. That's the life.

  Absolutely fabulous arrived on the off chance and there was one cart left so off we went haven't laughed so much in ages.Thoroughly recommend thanks Paul.

  We had booked about a year ago and they honoured the booking - two friends also joined us and we duly turned up at the station. Paul was great -... read more dry humour and his safety briefing is informative and interspersed with great horror stories (mostly...More